Support
Questions, a bug, feedback, or help with your licence - we reply fast. Pick whatever channel suits you.
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Email us
The fastest way for account, licence & billing questions.
support@wyper.io
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Guides & FAQ
How the tools work, pricing, privacy - most answers live here.
Read the FAQ
Common questions
Do you ever get my password?
Never. Everything runs inside your own logged-in browser tab. No password, session token or private content is ever sent to a wyper.io server.
How do I activate my Pro licence?
Open the extension popup → Pro licence → paste your key (WYP-XXXX-XXXX-XXXX) → Activate. One key unlocks premium in every wyper.io tool.
The extension doesn’t react on X / Instagram - what now?
Reload the tab once after installing (the popup has a “Reload page now” button). Make sure you’re logged in on the platform and on a normal page (not a browser-internal page). Still stuck? Email us - include your browser version.
A fact-check failed or timed out.
Deep research (Full Spectrum, long videos) can take a minute or two. If it fails, try again - and if it keeps failing, email us the page URL so we can reproduce it.
How do refunds work?
See our
refund policy. In short: contact us at support@wyper.io - we handle refund requests quickly and fairly.
How is my data handled?
Cleanup runs locally. Fact-Check sends only the text you explicitly submit, with personal data (emails, phone numbers, card numbers) stripped locally first. No tracking, no data selling. Details in the
privacy policy.
🕐 Response time: we usually reply within 24 hours on business days. For licence issues, include the email you purchased with - never send your full payment details by email.
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